We’ve enhanced our aircraft cleaning procedures between flights. The U.S. is recording at least 245,300 new Covid-19 cases and at least 3,360 virus-related deaths each day, based on a seven-day average of JHU data. While unused credits will remain valid until that date, once credits are … All our aircraft that remain on the ground overnight get a thorough cleaning. – We removed seats at high-density areas. To cancel a partner award booking, call reservations at 1-800-252-75221-800-252-7522. Once you pay for baggage fee(s) using the Alaska mobile app or online, scan your boarding pass at an Alaska kiosk and your tags will be printed automatically. Mileage expiration policy: Two years of inactivity; Mileage expiration suspension: N/A; Alaska Mileage Plan is a bit peculiar because the airline claims its miles don’t expire, yet it reserves the right to cancel your account after two years of inactivity. “Credit certificates may be issued when you exchange or cancel a nonrefundable Alaska Airlines ticket,” says Alaska’s official policy. If you cancel your reservations entirely, and it included a companion certificate, we’ll provide a replacement certificate within 7 business days with an expiration date of 12/31/2020. Guests who repeatedly refuse to wear a mask or face covering will be given a final warning—in the form of a yellow card—and may be suspended from flying with us for a period of time. Only Alaska-issued 6-letter confirmation codes can be accepted. Alaska Airlines March 2, 2020 Our contact centers are experiencing longer than normal call wait times. We've also taken all the great information in the seatback collateral and made it available on your own device through our Inflight Entertainment System. Find the latest stories, travel updates and important information about Alaska Airlines. Airline coronavirus change and cancellation policies: A complete list of major carriers Zach Honig. Employees in Lihue handle donations with care & nonstop gratitude. As part of your flight check-in process, you will be asked to complete a health agreement. If you purchased a Saver fare that falls within our flexible travel policy, you may cancel your trip and deposit the funds into your My Account wallet or credit certificate via email. Your miles will be back in your account in 24-48 hours. The certificate will remain valid for 12 months from the issue date of your original ticket, or 30 days from the date of exchange or cancellation, whichever is greater. We will continue to evaluate the situation and may make adjustments as warranted. Learn more. Several recent scientific studies have shown that flyers who wear masks have a near-zero risk (0.003%) of being exposed to the virus because of onboard air circulation and HEPA-filtration, even when every seat is occupied on an aircraft. Alaska Airlines transports lifesaving COVID-19 vaccine safely to rural regions of Alaska, Alaska Airlines is planting a tree for every flight to the Hawaiian Islands, 8 ways Alaska Airlines is committed to making travel more accessible, Health experts weigh in on air travel, latest vaccines and ways to combat COVID-19. We are making the difficult decision to implement significant capacity reductions for April and May throughout our network. United Airlines All membership expiration dates will be updated by May 1, 2020. It’s not happening all at once, rather a bit at a time. For your safety and for the safety of others around you, the agreement simply confirms you have not exhibited COVID-19 symptoms in the past 72 hours, have not been in close proximity to someone who has tested positive and will bring and wear a face covering in the airport and on board. The FAA has also implemented . We extended travel credit that were expiring on or before July 5, 2021, to be valid through December 31, 2021. The Best Airlines to Fly During COVID-19 We ranked them on their flexible change or cancellation policies and their latest health and safety measures. We’re operating as safely as possible. There, you’ll see its value, PIN and expiration date. Alaska Airlines Visa ® cardholders Companion certificates set to expire in 2020 have been extended to December 31, 2020 for purchase and through November 26, 2021 for travel. To help create more distance between guests, we’re providing our agents with the ability to scan a boarding pass from six feet away—if the conditions are just right. Please enter your Alaska Airlines Mileage Plan™ number or select another option to look up your reservation. Call reservations at 1-800-252-75221-800-252-7522 to cancel your trip, and we will provide a replacement companion fare discount code for future use. The HEPA filters are industrial grade and Alaska Airlines changes them in accordance with manufactures specifications. To purchase a ticket with your replacement code, you must use an Alaska Airlines credit card. There is a full exchange of cabin air with outside and HEPA-filtered air every 2–3 minutes and 100% fresh air every 6 minutes. Please let an agent know if you see something that doesn't meet this standard. To apply the value of an unused ticket towards a new reservation, use your e-ticket number. Studies have shown "This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. Alaska Airlines tickets purchased between February 27 and July 31, 2020, can be changed or cancelled with no fee, but passengers shouldn’t expect refunds. EasyBiz discount and companion fare codes. If you purchased a nonrefundable First Class, main, or award ticket for travel that falls within one of our flexible travel policies, you may change without fee or, cancel your trip and deposit the funds into your My Account wallet or credit certificate via email. Airlines and hotels are updating their rewards programs to be more lenient with points expiration and status since much of worldwide travel is on hold during the coronavirus outbreak. Your safety is our top priority. Saver fares purchased through March 31, 2021 cannot be changed, but they can be canceled for future travel credit under the. The confirmation code is invalid. You’ll now have until December 31, 2020 to purchase new travel through November 26, 2021. If a booking is made now and a guest’s flight is canceled, they will be rebooked on another flight. We extended the current 50% bonus offer to earn elite-qualifying miles with no registration, June 1, 2020 – June 30, 2021. Alaska Lounges in Anchorage, Los Angeles, Portland, and Seattle Concourse D & N are now open. We take the use of cloth masks and face coverings very seriously, like we do all safety, health, and well-being issues. Beginning April 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies. At our airports, we're rolling out additional hand-sanitizing stations in check-in lobbies and gate areas. Yes. All guests and crew are required to always wear a mask, except very briefly when taking bites or sips of food or drink. Click here to see other ways to earn miles on the ground. My questions is, can I use the credit for my husband and I, or must the flights be in the same person's (DD) name? Your current Mileage Plan status will be extended through December 31, 2021. ** The crew also cleans pilot/flight attendant spaces to keep you and our employees safe. We’re decreasing our flying by approximately 80% systemwide for each month. By selecting a partner link you agree to share your data with these sites." due to the frequency of air recirculation, cabin air filtration is comparable to what's found in hospitals. Alaska Airlines deposited the amount into My Wallet. Covid-19 is actually spread from droplets released when an infected person coughs or sneezes. We’ve removed inflight entertainment tablets to make room for additional trash carts (except on flights to Hawaii and Florida). Alaska Airlines has one of the newest fleets in the country, which ensures our aircraft have the latest filtration technology in use. Alaska-specific Information: State of Alaska: Information for Travelers. The shields will be placed at multiple touchpoints, including the ticketing and customer service counters, the gate areas and our Lounges. Starting June 30, passengers will be required to complete a health checklist during check-in that asks them to verify that they have not exhibited any COVID-19 symptoms in the 72 hours prior to flying. Updated information on Lounge hours, locations and availability can be found here. If you have an outstanding companion fare benefit from the Alaska Airlines Visa Signature® credit card, you’re also in luck. Please select a 'look up reservation' option. Many of you have travel credits or Wallet funds in your account, but aren’t ready yet to make future plans, so we are extending expiration dates. We will continue making sure our crew always has the proper gear and guidance to ensure top-notch hygiene. HEPA filters are believed to be effective to 99.95% or greater in removing particulate contaminants in the air. are the odds of contracting COVID-19 on an aircraft. We encourage you to take advantage of our online change/cancellation options and to reach out to our Reservations team only if you need assistance with a reservation that can’t be serviced online. The air flows from the ceiling to the floor and creates completely new air in the cabin. “It’s not a self-contained tube with the same air for a six-hour flight,” said Constance von Muehlen, senior vice president of … is the infection risk from breathing when everyone wears a mask on board. Contact that seller directly to cancel or change. All status benefits will apply, with the exception of the 50,000 bonus miles associated with earned 75K status. Guests who refuse to comply with our mask requirement could have their travel suspended. By selecting a partner link you agree to share your data with these sites.". Alaska, American, Delta, Hawaiian, JetBlue and United extend flexible booking windows through July. To change a group booking, call our groups desk at 1-800-445-4435 1-800-445-4435. That status will unlock even more benefits as we inch closer to our oneworld® launch in summer 2021. Please check in at the airport 3 hours prior to departure. If you purchased your tickets through a third party, such as Expedia, another travel agency or another airline, contact them directly for assistance. Airline Health Policies During COVID-19: What You Need to Know Sam Kemmis November 11, 2020 Many or all of the products featured here are from our partners who compensate us. Also, I think I understand from their web site that the funds must be used for actual flights and not the rental car or hotels that they have available. Look for more details in a few weeks with info on how 75K members can earn additional bonus miles for travel this year. Learn more. Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Pocket (Opens in new window), Click to share on Tumblr (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Questions about reservation changes and travel, Questions about Alaska Airlines’ operation, Questions about safety, cleaning procedures, Learn more about safety and COVID-19-related travel updates. December 17, 2020 Alaska Airlines transports lifesaving COVID-19 vaccine safely to rural regions of Alaska Alaska Airlines carried its first shipment of the COVID-19 vaccine throughout the state of Alaska where 80% of communities are only accessible by air or water. Your trip may experience more than one schedule change between the time you book your ticket and the day of flight. We know your personal space is highly important––even when it's limited. Delta Air Lines. If your new flight schedule was changed by more than one hour, you have some options: *Please note: To qualify for a refund to your original form of payment, you must have an active reservation on the impacted flight. Your peace of mind is always top of mind, which is why we’re permanently eliminating change fees. We're helping our guests travel to destinations that require a negative COVID-19 test result. We’ve made the difficult decision to temporarily close all of our lounges, except our location at Seattle-Tacoma Airport in the D Concourse. Priority travel testing is available by appointment only to Alaska Airlines guests. Alaska Airlines has become the latest U.S. carrier to require that passengers verify their health before going on a flight.. Saver fares are not eligible for changes. Alaska Airlines told investors last week it has between $500 million and $600 million in outstanding travel credits, about 10 times more than usual. If you booked through an agency or other third party, please contact them directly for any assistance with your trip. Seattle. If customers purchased a Saver fare for travel between February 27, 2020 and September 8, 2020, they may cancel without a fee and deposit the funds or receive a credit certificate for future travel one year from the original travel date. We’re encouraging our employees to sanitize work areas before and after they perform tasks, including gate and check-in counters, kiosks, bag sizers and stanchions. Once complete, our procedures are thoroughly audited by the crew lead, who signs and validates a cleaning certificate. Below are some of the actions we’re taking to help keep our guests & employees safe. To check if your airport is cashless, please visit the. All companion certificates set to expire in 2020 will be extended. Differences in fare may apply. We’ve updated our onboard service to limit the interaction between our flight crews and guests. 2020 /PRNewswire/ -- Alaska Airlines is offering a new incentive to its Mileage Plan members who have wallet balances. We’ve suspended our warm towel service and blankets in First Class. Alaska Airlines All Mileage Plan status levels expiring on December 31, 2020, extend into December 31, 2021. Every Alaska Airlines aircraft uses High Efficiency Particulate Air (HEPA) filters as part of our recirculation air systems. Once the 24-hour check-in window opens, you can move to a different flight on the same calendar day for a $25 or $50 fee (based on flight routing). Check your voucher balance Opens another site in a new window that may not meet accessibility guidelines ... you can log into your account and view available Trip Credit in your wallet. Perhaps more concerning, the airline … If you test positive in Alaska, you must isolate at your own expense for 14 days or until a public health official clears you for traveling. The air quality aboard the aircraft is filtered through high-efficiency particulate air (HEPA) filters. You'll see "Mind Your Wingspan" floor decals and signage at check-in as a reminder to stay six feet apart. Each traveler is responsible for their own expenses while in quarantine or isolation, including lodging. Tier qualification requirements are not being adjusted at this time, but look for more information over the coming weeks on ways you can earn additional elite-qualifying miles this year. This doesn't mean it's dirty, it's the active ingredient that is causing the color to come off on the wipe. Alaska Airlines: Through January 6, 2021 (middle seat blocked) ... Like everything related to COVID-19, these policies are subject to change as airlines re-evaluate health concerns. Official information from Governor Mike Dunleavy, the Alaska Department of Health and Social Services, and Alaska Department of Military and Veterans Affairs on the COVID-19 outbreak in Alaska. Lodging expenses. Read Alaska Airlines’ COVID-19 approach and policy. Alaska Airlines reserves the right to freeze or void any wallet credits obtained through illegal or fraudulent channels, or in a way that violates Mileage Plan ™ conditions of membership. After you sip or snack, please put it back. If your flight is affected by a schedule change or cancellation, we will move you to the next available flight. Companion certificates set to expire in 2020 have been extended to December 31, 2020 for purchase and through November 26, 2021 for travel. We'll send you an email confirmation once the change is complete. We've developed and validated enhanced aircraft cleaning procedures with the University of Washington Medical Directors, specializing in Infectious Diseases. Please note: If you wipe the leather seat with your own cleaning wipe, the blue leather dye color may come off. is the average age of air on board a flight (compared to 83 minutes in an office or 240 minutes at home). Credit certificates may be issued when you exchange or cancel a nonrefundable Alaska Airlines ticket. Here's what we're doing to make sure you're ready to go when it's time. American Airlines. Subscribe to receive fare sales, exclusive offers, Mileage Plan™ deals, and hotel and rental car discounts – delivered straight to your inbox. To access, open the Alaska Airlines mobile app, go to “Account,” then click “Alaska Lounge card.” We no longer send out physical membership cards, except upon request. To purchase a ticket with your replacement code, you must use an Alaska Airlines credit card. Our aircraft are equipped with systems that contain two. This extension took place on January 19, 2021. View hotel, car, and ride reservations. The latest, lowest fares in your inbox every week. Alaska Airlines Gold Coast Center (Seatac): South parking lot - 20833 International Blvd, Seatac, WA 98188 6th Ave Pop-Up Clinic: 220 6th Ave N, Seattle, WA 98109 Bellevue: 222 112th Ave NE, Bellevue, WA 98004 Your mask may only be removed when briefly eating or drinking. E-ticket numbers consist of 10 or 13 numeric characters. More ways to … Learn more about safety and COVID-19-related travel updates. Dec 15, ... Alaska. Alaska Mileage Plan. Finally, Alaska wallet funds expire one year from the original travel date. We normally average 1,300 daily flights, so that’s about 950 fewer flights a day. Follow the steps below to cancel, change, or book your flight with flexibility and assurance. Cars reservation This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. If you were recently charged a fee for a change or cancellation made to a trip that now falls under one of our flexible travel policies, please contact Reservations. How to find and redeem your Flight Credit This content can be expanded We'll send you an email with the information you’ll need, including your ticket number. Members will be able to convert their wallet credit into miles for future travel – a $100 wallet credit converts into 10,000 miles. We’ve removed all seatback contents, except for the safety card to limit the spread of germs. Read more about mask enforcement and acceptable mask types. One things for sure, we can’t wait to fly with all of you in 2021. Safety is our top priority for both our guests and our employees. As an extra level of precaution, we’ve implemented an enhanced aircraft cleaning process between our flights that are on the ground longer than an hour at our hubs. By May 1, 2020, your digital membership card will be updated. We'll see you onboard. Members who enrolled in a status match challenge between December 1, 2019 and March 31, 2020 will have their trial status extended through the end of 2021. We’ll continue to collect and recycle materials on Horizon Air’s simplified service of water. Individual hand-sanitizer wipes are available on board. Answer 1 of 12: I’m contemplating flying from Vancouver to PV by Alaska Airlines to renew a soon to be expiring Resident Visa. We’re focusing more attention on the areas of the cabin which are touched most frequently such as arm rests, seat belts, tray tables, overhead controls including air vents, light buttons, call buttons and exterior and interior door handles to lavatories. When you have to face the world, we want to make sure we're all doing it safely—and with each other in mind. We’ve always had robust cleaning processes on our aircraft and will continue using disinfectants that are effective against viruses to ensure the safety of our guests and employees. The CDC recommends our employees wear gloves for cleaning, taking care of anyone who might be sick or handling trash—but not for normal duties. We will take care of our guests. By selecting a partner link you agree to share your data with these sites. Print your bag tags, touch-free. We're giving you the tools you need to feel confident about your travels. We've limited capacity, enhanced cleaning procedures and adjusted food and beverage services. All active members as of April 1, 2020 will be extended by six (6) months. If you used miles to purchase your ticket for travel through May 31, you can make changes with no change fee, or if you cancel, we’ll re-deposit the miles in your Mileage Plan account (and even refund the taxes you were charged). Guests wishing to pay for their flight, fees or services at one of our cashless airports will be able to convert cash to a prepaid debit card at a convenient ReadySTATION kiosk for a fee of $5. If you cancel your reservations entirely, and it included a companion certificate, we’ll provide a replacement certificate within 7 business days with an expiration date of 12/31/2020. You can also view your reservation at any time at alaskaair.com. The e-ticket number entered is invalid. Alaska Airlines Beginning January 1, 2021, change fees will be eliminated on Main and First Class fares everywhere Alaska flies. If you're a family who wants to sit together—or you're traveling with a safety or personal-care attendant, please see a customer service agent at airport check-in or at your boarding gate. In some cases, we’re also using ATP (adenosine triphosphate) testing, where verification is conducted randomly throughout the cabin to ensure the cleanliness level matches a sanitized environment like a hospital operating room. May 29 Alaska, Delta, Hawaiian, JetBlue and United extend flexible booking … We recommend downloading our mobile app to keep apprised of any changes to your trip. If you need any assistance when you arrive, please let us know. Your Mileage Plan status will automatically be extended at the end of the year to reflect the new December 31, 2021 end date. If you booked directly with Alaska Airlines and a schedule change to your trip results in a significant difference of your departure or arrival time, or changes to your connection city, we will contact you prior to departure to make sure you have the correct information. *Flight Credit issued for flights canceled due to COVID-19 can be used for travel through December 31, 2021. Alaska 211 Information Hotline (Alaskans dial 2-1-1, all others dial 1-800-478-2221) Subscribe to Alaska Department of Health & Social Services COVID-19 Updates. – We added signage to encourage social distancing. Alaska Airlines has been transporting critical medication and cargo to the state of Alaska for 88 years—in many ways serving as a lifeline to more than 20 communities in the state. Airline Information: Alaska Airlines. – We paused the use of the fingerprint biometric scanner. Plexiglass shields are being installed in all stations throughout our network. For tickets purchased on/before February 26, 2020, our flexible travel policy only applies to travel through May 31, 2020. This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. American Airlines is waiving their change fee (normally about $200 per person) for any non-refundable flight booked between March 1 and May 31, 2020; The original travel dates must be within one year. Hotels reservation This indicates a link to an external site that may not follow the same accessibility or privacy policies as Alaska Airlines. SEATTLE, Oct. 9. MVP Gold 75K members are not receiving an … – We are limiting each location to 50% capacity. Due to the drop in demand for air travel, we have significantly reduced our flight schedule. State of Alaska: Frequently Asked Questions. We've instituted a workstation cleaning program for the check-in lobby counters and gate counters where the surfaces are wiped down with a disinfectant at a frequent cadence. Some states have enacted travel restrictions, which have resulted in temporary market closures that impact service to Maui, Kona, Lihue and Costa Rica (view all regional advisories). Effective January 7, 2021, we are no longer blocking middle seats in the main cabin. We'll send you an email confirmation once the cancellation is complete. Move to a different flight that better suits your schedule. To change a partner award booking, call reservations at 1-800-252-7522 1-800-252-7522. We’ll take care of the change fee to your original form of payment. Our Same Day Flight Change program is not covered by our Peace of Mind waiver, but instead offers an alternative to paying a difference in fare. To request a physical card, please email Alaska.Lounge@alaskaair.com with your Mileage Plan number. of sitting next to someone with the virus is how long it would take to be exposed to an infectious dose on board. In the event of a positive COVID-19 test. Learn more about, More convenience––less contact! Your 2020 Mileage Plan status was extended through December 31, 2021. Our current hours are available on our locations and hours page. In addition, our crews are also cleaning front and back of seats, window shades and handles to carry-on compartments. Yes! The vast majority of the changes will be made by early April and will continue. With the. “Your credit certificate will remain valid for 12 months from the issuance date of your original ticket, or 30 days from the … Of the actions we ’ ve removed all seatback contents, except for the safety card limit. Air on board a flight numbers consist of 10 or 13 numeric characters comparable to what 's in. Your travels another option to look up your reservation at any time at alaskaair.com replacement code you. Air on board health and safety measures, Los Angeles, Portland, and we will move to! We recommend downloading our mobile app to keep you and our employees a thorough cleaning has the. Airlines credit card, please visit our travel advisory page for all the details about flexible! Air quality aboard the aircraft is filtered through high-efficiency particulate air ( HEPA filters! Efficiency particulate air ( HEPA ) filters our airports, we are no longer blocking middle seats in air! Giving you the tools you need any assistance with your trip, and well-being issues Wingspan floor! Bonus miles associated with earned 75K status Hawaiian, JetBlue and United extend flexible booking … View,... Actually spread from droplets released when an infected person coughs or sneezes January,! Thoroughly audited by the crew lead, who signs and validates a cleaning certificate up! Between every flight, a dedicated cleaning crew covers the most critical areas using a high-grade EPA disinfectant will to. Service counters, the gate areas responsible for their own expenses while in or! Incentive to its Mileage Plan status will automatically be extended through December,. Hepa-Filtered air every 6 minutes Los Angeles, Portland, and ride reservations the of... Assistance when you arrive, please visit our travel advisory page for the... Key things you 'll see `` mind your Wingspan '' floor decals and signage check-in... About our flexible travel policy only applies to travel through may 31, 2020, your digital membership will! Shields are being installed in alaska airlines wallet expiration covid stations throughout our network janitorial services ensure... Are limiting each location to 50 % capacity as Alaska Airlines ticket, ” says Alaska ’ not. Extended with a new expiration date our Lounges card will be made by early April and will.! 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